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These Terms & Conditions apply to all purchases made throughwww.thelondonlensco.com. By using our website, creating an account, or placing an order, you agree to these Terms & Conditions.
The London Lens Company reserves the right to update these Terms & Conditions from time to time. Any changes will be published on this page.
Contact lenses are medical devices and should only be purchased using a valid contact lens specification issued by a suitably qualified eye care professional.
By placing an order, you confirm that:
• Your contact lens specification is valid and up to date
• You have attended the recommended aftercare appointments for your lenses
• The lenses ordered match your current specification
We reserve the right to request verification of your specification and may delay or cancel an order if we believe it is clinically inappropriate or inconsistent with the information provided.
All products are subject to availability.
Whilst we endeavour to maintain accurate stock information, some products may occasionally become unavailable. Where this occurs, we will contact you to discuss alternative options, revised delivery times or a refund.
All prices shown on our website are displayed in pounds sterling (£).
Payment must be received in full before goods are dispatched.
We reserve the right to amend pricing at any time, although changes will not affect orders already placed and accepted.
We aim to dispatch orders promptly; however, delivery times are estimates and cannot be guaranteed.
Delays caused by manufacturers, suppliers, couriers, weather events or circumstances beyond our control may occasionally occur.
Customers are responsible for ensuring delivery details are accurate at the time of ordering.
For hygiene and safety reasons, opened contact lens boxes cannot be returned unless faulty.
Unopened contact lenses may be returned within 14 days of receipt in accordance with UK distance selling regulations, provided they remain unopened, unused and in resalable condition.
Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.
If you believe a product is faulty, please contact us as soon as possible. We may request photographs or the return of the item for inspection.
Where a fault is confirmed, we will offer a replacement, repair or refund in accordance with your statutory rights.
Where applicable, subscription plans are subject to separate subscription terms and conditions.
Customers remain responsible for attending recommended contact lens aftercare appointments and ensuring their contact lens specification remains valid.
Failure to maintain an up-to-date specification may result in subscription services being paused until appropriate clinical review has taken place.
Nothing within these Terms & Conditions limits your statutory rights.
Our liability shall be limited to the value of the goods purchased except where otherwise required by law.
We are committed to protecting your privacy and handling your personal information responsibly.
Personal information is used only for order fulfilment, customer service, clinical administration where applicable, and communications relating to your account or purchases.
We do not sell customer information to third parties.
Please refer to our Privacy Policy for further information.
If you have any questions regarding these Terms & Conditions or require assistance with an order, please contact:
The London Lens Company