↩️ Refunds, Returns & Exchanges

We want you to be completely satisfied with your purchase. This policy explains how returns, refunds and exchanges are handled by The London Lens Company.

Online Contact Lens Orders

Customers purchasing contact lenses through www.thelondonlensco.com have the right to return unopened and sealed contact lens boxes within 14 days of receipt in accordance with UK consumer legislation.

To qualify for a return:

• Boxes must remain unopened and sealed.
• Products must be in resaleable condition.
• The return request must be made within 14 days of delivery.
• You must contact us before returning any items.

For hygiene and safety reasons, opened contact lens boxes cannot be returned or exchanged.

Unless a product is faulty or supplied incorrectly, return postage costs are the responsibility of the customer.

Faulty Goods

If you believe an item is faulty, please contact us as soon as possible.

Where appropriate, we may request photographs or ask for the item to be returned for inspection.

If a fault is confirmed, we will provide a replacement, repair or refund in accordance with your rights under the Consumer Rights Act 2015.

Need Help?

If you are unsure whether your item qualifies for a return, exchange or refund, please contact our team before returning any products.

We are always happy to help and will do our best to find a fair solution wherever possible.

Email: contact@thelondonlensco.com